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Terms And Conditions

Terms And Conditions

 

This Agreement outlines the terms and conditions that govern the use of the Website “www.bankemi.in” and its Mobile Application (collectively referred to as the “Website”), which is managed and operated by Bank EMI Marketing and Consulting Private Limited (hereinafter referred to as “Company” or “Bank EMI”). The Company is incorporated under the laws of India and complies with the Companies Act, 1956.

This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures. It is published in accordance with Rule 3 of the Information Technology (Intermediaries Guidelines) 2011.

By accessing or registering on this Website, users (“you” or “your”) agree to be bound by these Terms of Use (“TOU”). This Agreement, together with the Privacy Policy and Disclaimer, sets out the rules, guidelines, policies, terms, and conditions applicable to your use of this Website and the services it provides.

Your continued use of the Website constitutes acceptance of these terms, and BankEMI reserves the right to update or modify the TOU at any time, with or without prior notice. Please return to this page regularly to review the most current version.

PLEASE READ THESE TERMS CAREFULLY. YOUR CONTINUED USE OF THE WEBSITE SIGNIFIES YOUR ACCEPTANCE OF THE TERMS CONTAINED HEREIN.

1. Description and Acceptance of Services

BankEMI offers various financial services, including loans, credit cards, savings accounts, fixed deposits, and mutual fund investments (collectively referred to as “Services”). These Services may also include third-party services such as credit checks and data retrieval, which are carried out in compliance with applicable laws and regulations, including those set by the Reserve Bank of India (RBI).

By using the Services, you consent to the use of your personal data in accordance with BankEMI’s Privacy Policy and RBI guidelines. The Company retains the right to share necessary information with its affiliates and third-party service providers for service facilitation, marketing, and joint offerings.

The provision of these Services is dependent on your voluntary participation, and your continued use of the Services signifies your acceptance of these terms, including any updates or modifications.

 

2. RBI Guidelines Compliance

As a regulated entity, BankEMI strictly adheres to the Reserve Bank of India (RBI) guidelines, ensuring that all financial activities are transparent, secure, and fair. Our compliance with these regulations is a core aspect of how we operate and provide services to customers.

  • Know Your Customer (KYC) & Anti-Money Laundering (AML): In compliance with RBI’s KYC and AML regulations, we ensure that customer identity verification and due diligence are carried out effectively to prevent fraud and unlawful activities.
  • Digital Lending and Data Privacy: BankEMI complies with all RBI digital lending guidelines, ensuring that sensitive customer data is protected and handled with care. We strictly follow the RBI’s requirements for transparency in lending practices and data usage.
  • Fair Practices Code: BankEMI follows the RBI’s Fair Practices Code, which mandates full transparency in interest rates, fees, and loan terms. Customers are provided with clear and concise information on all financial products.
  • Grievance Redressal: Our customer grievance redressal process is aligned with RBI’s directives, ensuring that customer complaints are resolved promptly and fairly.

For more information on the RBI guidelines, we encourage you to visit the official RBI Website at https://www.rbi.org.in.

 

3. Licence And Access To Website

You acknowledge that BankEMI owns all rights to the Website and its content, including text, images, graphics, and intellectual property. This content is protected by applicable copyright, trademark, and intellectual property laws.

BankEMI grants you a limited licence to access and use the Website for personal purposes only. This licence does not include the unauthorised downloading, copying, or modification of the Website’s content. Any breach of this licence will result in the termination of your access.

You are also prohibited from:

  • Engaging in speculative or fraudulent transactions.
  • Using automated systems to access Website content.
  • Violating the Website’s security measures or imposing an unreasonable load on the infrastructure.

 

4. Customer Due Diligence (CDD)

In accordance with RBI guidelines, BankEMI is required to undertake customer due diligence (CDD) for all financial transactions. This includes verifying customer identity and conducting enhanced due diligence where necessary, in compliance with the Prevention of Money Laundering Act (PMLA).

By using our Services, you agree to provide accurate information and complete all necessary documentation to facilitate CDD procedures. Failure to comply may result in the termination of Services.

 

5. Privacy Policy

By using the Website, you consent to the collection, storage, and use of your personal data as outlined in our Privacy Policy, which is in line with RBI’s data protection guidelines. The Privacy Policy explains how your information is used and shared with third parties for service facilitation, marketing, and compliance with legal requirements.

 

6. User-Submitted Content

Any content you submit through the Website, including personal data and financial information, is your responsibility. By submitting content, you grant BankEMI a non-exclusive, perpetual, royalty-free licence to use, modify, and distribute such content.

You are prohibited from posting illegal, defamatory, or obscene material, and BankEMI reserves the right to remove any inappropriate content at its discretion.

 

7. Third-Party Links And Services

The Website may provide links to third-party websites or services. BankEMI does not control these third-party sites and is not responsible for their content or offerings. Your interaction with third-party services is at your own risk, and BankEMI is not liable for any damages resulting from such interactions.

 

8. Group Insurance Policy

BankEMI may offer group insurance policies as part of its Services, in compliance with RBI regulations. These policies are provided by third-party insurers, and BankEMI acts as the Master Policy Holder (MPH). The terms and conditions of insurance coverage are governed by the respective insurer and the Insurance Regulatory and Development Authority of India (IRDAI) guidelines.

 

9. Limitation Of Liability

BankEMI, including its affiliates and third-party service providers, shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or Services. In the event of any proven liability, BankEMI’s liability will be limited to the fees paid by you for the affected Service.

 

10. Customer Grievance Redressal

BankEMI’s grievance redressal mechanism is aligned with the RBI’s customer service guidelines. We are committed to addressing customer complaints and queries efficiently and fairly. In case of any unresolved issues, you may escalate the matter in accordance with our escalation process.

 

11. Site-Provided Email And Postings

The Website may allow users to post messages or send emails. BankEMI is not responsible for monitoring such communications but may remove content that violates the Terms of Use. Misuse of these features is strictly prohibited.

 

12. Indemnity

You agree to indemnify and hold BankEMI harmless from any claims, damages, or losses arising from your breach of these terms, your violation of any laws, or your use of the Website and Services.

 

13. General Terms

These Terms are governed by the laws of India, and any disputes shall be subject to arbitration in Gurugram, in accordance with the Arbitration and Conciliation Act, 1996. Any disputes will be resolved in English, and the courts of Gurugram will have exclusive jurisdiction.

Last Updated : November, 2024