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Privacy Policy

Privacy Policy

 

Bank EMI Marketing and Consulting Private Limited (“Bank EMI”/“Company”/“BankEMI.in”), which includes the online platform(s) www.bankemi.in, acknowledges the significance of maintaining your privacy. BankEMI.in is committed to upholding the confidentiality, integrity, and security of all user information. 

This Privacy Policy outlines how BankEMI.in collects, stores, handles, and transfers certain information from you through the use of the Website, as required. This Privacy Policy applies to all visitors to our Website, as well as our current and future customers. By continuing to use our Website, you are accepting and consenting to the practices outlined in this Privacy Policy.

By using or continuing to use the Website, you agree to our use of your information (including sensitive personal information as defined under the Information Technology Act 2000, and relevant rules, notifications, etc.) in accordance with this Privacy Policy, as may be amended from time to time by Bank EMI at its sole discretion.

 

1. Controllers Of Personal Information

Your personal data and information will be collected and stored on servers located in India by Bank EMI Marketing and Consulting Private Limited, along with its parent company (including representatives, affiliates, and business partners).

 

2. Personal Information We Collect About You

The information we gather from customers helps us personalise and continuously improve their experience on the Website. Here are the types of information we collect:

  • We receive and store any information or document you enter or upload on our Website or provide to us through other means, in line with the product or service you opt for and as required by us or our business partners. This may include personal information such as your first name, last name, email address, date of birth, and city of residence. 
  • You may choose not to provide certain information, but doing so might limit your ability to take advantage of many services and features. We do not collect or store biometric information.
  • We may also access your camera, microphone, location, and mobile device on a one-time basis, storing such information solely for the purpose of onboarding or fulfilling KYC requirements for ourselves or our partners, with your explicit consent, in compliance with the Digital Lending guidelines issued by the RBI, as amended from time to time.
  • We may also receive information about you from other sources and add it to our records.

 

3. Collection of Cookies

We receive and store certain types of information whenever you interact with us. For example, we use “cookies” to obtain certain types of information when your web browser accesses the Website or content served by or on behalf of the Website on other websites. 

A cookie is a piece of data stored on your computer, tied to information about the user. We may use both session ID cookies and persistent cookies. Session ID cookies terminate and are erased once you close your browser or log out, while persistent cookies remain stored on your computer’s hard drive for an extended period.

You can configure most browsers to prevent the acceptance of new cookies, receive notifications when a new cookie is received, or disable cookies entirely. However, we recommend leaving cookies turned on to take full advantage of essential features on the Website. Blocking cookies may limit access to certain products and services that require you to sign in.

 

4. How We Use Your Information

BankEMI.in collects your information when you register for an account, use our products or services, or visit our Website pages. When you register, you provide personal details such as first name, last name, email address, city of residence, and date of birth. Once registered, you are no longer anonymous to us. You are also asked to provide a contact number during registration, and you may receive SMS or notifications about our services on your device.

By registering, you authorise BankEMI.in (including its business partners and affiliates) to send you text messages and email alerts with login details and service updates, including promotional messages. Your authorisation remains valid as long as your account is active, unless you withdraw your consent. BankEMI.in may also, with your consent, access your camera, microphone, location, and mobile device for the purpose of service facilitation and compliance with applicable laws.

Purposes For Collecting Information:

  • To assist us or our business partners in delivering services, processing payments, and handling your applications.
  • To respond to queries or requests submitted by you and resolve grievances or issues related to services.
  • To administer our obligations in relation to agreements with business partners.
  • To inform you of special promotions, offers, new features, or products, either from BankEMI.in or third parties with whom we have agreements.
  • For internal analysis and to provide location-based services, advertising, search results, and other personalised content.
  • To prevent or detect fraud, improve our platform, and enable third parties to perform technical or logistical functions on our behalf.
  • To send important notices or requests for feedback.
  • To provide ease of access to the Website, based on your consent, including one-time access to your camera, microphone, or mobile device for services.

 

5. Disclosure To Third Parties

BankEMI.in does not sell, rent, or otherwise disclose your personal information for commercial purposes in ways contrary to the commitments in this Privacy Policy. We may share your information with third parties, including our business partners (banks, NBFCs), CICs, and service providers with whom we have agreements, for purposes outlined in this Privacy Policy.

These third parties must handle your information with the same level of care and confidentiality, as per our instructions, applicable laws, and your consent.

BankEMI.in may also share your information without prior written consent with government agencies when required by law for identity verification, fraud prevention, or legal obligations. If you apply for third-party services through the Website, such as loans or credit cards, those providers will also have access to your information. Their use of your data will be governed by their privacy policies in addition to ours.

 

6. Data Storage

BankEMI.in stores your personal information on servers located in India, retaining it as required for servicing customer needs, or as mandated by agreements with business partners. Data retention complies with applicable legal and regulatory requirements.

In certain cases, we may retain information for an extended period for purposes such as legal investigations or product/service improvements.

 

7. Your Control Over Your Information

You have the right to control the personal and non-personal information collected from you. You may choose what information to provide or restrict disclosures to third parties, but this may affect your ability to access services. If you opt out of receiving marketing materials, you can adjust your preferences via your account or use the ‘unsubscribe’ option in our emails. You will still receive notifications about service updates. You can review or correct your information by logging into your account on the Website.

 

8. Revocation Of Consent And Data Deletion

If you wish to withdraw your consent to the collection and use of your information, or request the deletion of your data, you may write to us at consentrevocation@bankemi.in. After verifying your request, we will process it within 45 days. However, we may retain your data if legally required to continue providing services. In such cases, withdrawal of consent may result in the termination of services.

 

9. Log Files

We use log files to collect information such as IP addresses, browser type, ISP, and timestamp to analyse trends and administer the site. We may combine this automatically collected information with other data to improve services.

 

10. Data Security

BankEMI.in employs robust technical and organisational security measures to protect your information. We adhere to industry-standard practices to safeguard data but cannot guarantee absolute security due to the nature of internet transmissions.

 

11. Third-Party Advertisers And Links To Other Websites

We may use third-party advertisers or agencies to serve ads. These companies may use non-personally identifiable information from your visits to show relevant ads. Links to third-party websites may be present on our site, but BankEMI.in is not responsible for their privacy policies.

 

12. Changes To This Privacy Policy

BankEMI.in reserves the right to amend this policy from time to time. We encourage you to review this page periodically to stay updated on any changes.

 

If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or at care@bankemi.in.

Last Updated : September, 2024