This Privacy Policy outlines the types of personal information BankEMI collects, the purposes for which it is used, and the safeguards we apply to protect it. It applies to all users who interact with our website www.bankemi.in, mobile application, or related services as part of our loan facilitation process.

This Policy is published in compliance with the Information Technology Act, 2000 and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as relevant guidelines issued by the Reserve Bank of India (RBI) regarding digital lending, data privacy, and customer consent.

By using our Services, submitting any form, or communicating with us through any channel, you consent to the terms of this Privacy Policy.

*Please take a moment to read through this document to understand your rights and our responsibilities.

Who We Are

We’re BankEMI – a loan facilitation platform that helps individuals, families, and businesses connect with banks and financial institutions for various types of loans. We’re not a bank, and we don’t issue loans directly. We help you navigate your options and make informed financial decisions.

This Privacy Policy applies to all users of our website and services.

Scope And Applicability

This Privacy Policy applies to:

• All users who visit, browse, or submit personal data through our Website or mobile application
• Anyone who interacts with BankEMI via phone, email, WhatsApp, SMS, or in person in the course of seeking loan-related or financial services

This policy does not apply to third-party websites, applications, or services linked through our platform.

What Information We Collect

We collect only the information necessary to help you find the right loan and ensure smooth communication. This includes:

1. Personal Information: Full name, contact number, email address, city, and address
   Gender, date of birth, and other demographic data
2. Financial Information: Type of loan required, estimated loan amount, property or asset details, and income-related documents
   PAN number, Aadhaar number, bank account details (when necessary for verification)
3. Communication Records: WhatsApp messages, emails, contact forms, and call recordings (where applicable)
4. Device and Browsing Data: IP address, browser type, device information, location, and pages visited (collected through cookies or analytics tools)

How We Use Your Information

We use your information to:

• Facilitate your loan enquiry and connect you with relevant banks, NBFCs, or third-party financial institutions
• Verify your identity, conduct due diligence, and meet KYC/AML requirements
• Contact you with customised loan options and respond to queries
• Improve our website and service experience
• Send service-related or promotional communication through WhatsApp, email, SMS, or calls (with prior consent)
• Maintain internal records for compliance and auditing
• Respond to your queries and provide ongoing support.

We do not use your information for any purpose beyond what is explained here.

Legal Basis And Consent

By submitting your information on our Website or contacting us, you explicitly consent to:

• The collection, processing, storage, and sharing of your data in accordance with this Policy
• Receiving communication via phone, email, WhatsApp, or SMS related to the Services
• Data sharing with verified third parties (banks, NBFCs, affiliates, and service providers) for loan processing and assistance

Your consent can be withdrawn at any time by contacting us at info@bankemi.in, though this may impact your ability to access Services.

When We Share Your Information

We may share your information with:

• Partner Banks and NBFCs: To process your loan applications or related services
• Service Providers: Vendors who assist us in form processing, hosting, analytics, or support
• Regulatory Authorities: When required under law or RBI directive
• Insurers: If you’re covered under any group insurance facilitated by BankEMI

We do not sell or rent your personal information under any circumstances. We only share your data when it’s necessary – and always with transparency.

Data Retention

We retain your personal data only for as long as necessary:

• To provide Services or comply with legal obligations
• For documentation and recordkeeping under RBI’s digital lending and KYC norms
• For audit, fraud prevention, or dispute resolution

Once the retention period expires, your data is securely deleted or anonymised.

How We Keep Your Data Safe

We are committed to safeguarding your data. BankEMI follows industry-standard security measures, including:

• SSL encryption on data transmission
• Secure access control and authentication
• Firewalled servers and cloud-based infrastructure with regular audits

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Users are advised to use strong passwords and avoid sharing sensitive information through unsecured channels.

Your Rights

You’re in control of your information. At any time, you can:

• Access the personal data we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent at any time (unless processing is required by law)
• Request deletion of data, where legally permissible
• Opt out of promotional communication

To exercise any of these rights, simply contact us using the details below.

Cookies And Tracking Technologies

We use cookies and third-party tracking tools (like Google Analytics) to:

• Understand user behaviour and website performance
• Personalise content and improve navigation
• Collect device-related metrics

Users may disable cookies via their browser settings; however, this may impact certain functionalities.

Third-Party Links

Our website may include links to partner banks, financial tools, or external blogs. This Privacy Policy does not govern these third-party platforms.

We recommend reviewing their privacy policies before submitting any information.

For Users Under 18

Our services are intended for users aged 18 and above. We do not knowingly collect information from children. If you believe a child has provided us with their personal information, please contact us, and we will delete it immediately.

Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Any updates will be posted on this page with a new effective date. We encourage you to review this page regularly to stay informed. 

Your continued use of the Services constitutes your acceptance of the updated policy.

Need To Talk?

If you have any questions, concerns, or grievances related to this Privacy Policy or how your data is handled, please reach out to us at:

BankEMI

Email: info@bankemi.in

Phone: +91-99144-64646

Office: SCO 12, Sector 66, West Side, Mohali – 160062

At BankEMI, transparency and trust are core to how we work. Your information is never taken for granted. If you ever have doubts or need clarification about how your data is used, we’ll always be here to help.